★★★★★ - "1 review
5.0 star rating 5/17/2017
I thought I had a mold problem in my bedroom, so I called them and set up an appointment for an assessment. Really happy and impressed with their honesty. Instead of selling me services that I didn't need, they gave me their opinion that it was small enough to be more of a DIY project. Now that I am not anxious about the mold, I realize that it is indeed a job that needed just a few sprays. If I ever do have a project that needs their services, they will be first on my list."
Galia in Berkeley, CA
★★★★★ - "We had a major leak at our rental property in Fremont, Ca. Our tenants notified us at 6:00 a.m. Fire department was on site to get things under control, however there was a complete flood on the 2nd floor. I called NRT and they were onsite that morning with equipment drying things out.
The NRT team was fast, professional, and thorough. They even helped the tenants move furniture.
I would recommend Josh and the NRT to anyone who needs this type of service!"
Sukhi S. in Newark, CA
★★★★★ - "I had a great experience with National Response Team. I had a leak which caused some water damage in my bathroom and the adjacent bedroom. Josh and his team remediated the drywall and hepavacuumed the structure. They were courteous, punctual and very efficient. Josh also provided me with useful information for finding the leak source as well as other tips. Hopefully, I won't have any more leaks, but if I do, I know who to call."
Leslie H. in Mill Valley, CA
★★★★★ - "The hot water exit hose on my water heater failed while I was on vacation, My entire home was filled with 2" of hot water for five days. National response team was recommended and boy am I happy. They were there in 45 minutes with a complete group to assess the damage, start the dehumidification process,pack,label, and inventory furniture and all personal property. They took great care with my belongings and went to work preparing for the reconstruction process. Josh, Matt, Salvador and the team worked with me to keep me on track."
Paul Rossi in San Carlos, CA
★★★★★ - "In a moment of stupidity I almost set my kitchen on fire, filling my home with the most noxious plastic black smoke. After the fire dept came, I knew that toxic smell would not go away on it's own and was very unhealthy.
Josh was amazing, I was quite stressed out and he was really responsive, helpful and made me laugh when I really needed it the most. He worked directly with my home owners insurance and calmed me when I was getting anxious. He even got me in contact with a great linen, carpet cleaner to haul my items away for professional cleaning.
After two nights of living in a hotel I came home to no smell and the most clean and organized home ever. A big thank you to Jennifer and Rocio for your kindness, more laughs and a thorough job on the cleaning process.
Kristine in Petaluma, CA
★★★★★ - "Salvador was incredible! He was available when I called and also responded to text messages almost immediately. We had water damage and wanted to make sure it was handled properly and quickly. Salvador did just that! He was able to come out the same day, and was also able to work around our schedule. We could not have asked for a faster, more professional or more pleasant response from any company. We are incredibly pleased we chose to work with him. We definitely recommend this company!"
Lisa in San Ramon, CA
★★★★★ - "NRT did a great job! Responsive, flexible and did high quality work. They worked with my insurance adjuster to be as fair as possible. Highly recommend!"
Chris and Kendra in Alameda, CA
★★★★★ - "National Response Team was so great to work with. We had water damage in our family room and Josh was so helpful diagnosing the problem. His whole team was so professional, friendly and clean. Everything was expertly handled and documented with pictures for our records. I would highly recommend Josh at National Response Team for anyone in need of repairs. It was a pleasure doing business with them and I know who to call if I ever find myself in a desperate situation again!"
Charlotte in Santa Rosa, CA
★★★★★ - "Thank you to Josh and his team of experts for their five star service. They were efficient, organized and extremely attentive to our needs. We had a main sewer break and they were here within a few hours. Matt and his team assessed the situation, put a plan of action together and moved forward quickly. They were patient, always answered my questions and concerns and that helped me get through this stressful situation. NRT are the experts in their field and I highly recommend them."
Pat in Petaluma, CA
★★★★★ - "Hired them to fix some water damage. They were very quick to respond and carried out the work efficiently. I got two bids and their pricing initial pricing was higher than the other bid. But after some negotiating, they agreed to beat the other bid and start the work straight away."
Stephen in Mill Valley, CA
★★★★★ - "These guys were amazing. They answered the phone in off hours on the weekend, got there within one hour, and did a fantastic job cleaning and drying my condo. They knew exactly what needed to be done, and were courteous and responsive through the multi-day process. They also referred me to a general contractor to do the needed repairs. I would highly recommend National Response Team!"
Rita in Berkeley, CA
★★★★★ - "Josh and Salvador were awesome, our washing machine overflowed while we were out at Target. Our entire lower living was soaked. And the drywall was soaking up water like a sponge. Their equipment was able to dry out the carpet and the walls quickly without having to put a claim on our insurance. Their rates were very reasonable and have no problem dealing with your insurance company if it needed, making the whole process totally seem less. I would recommend this company to a friend or relative anytime."
Brooks and Samantha in Rohnert Park, CA
★★★★★ - ""Salvador is super responsive and really helpful over the phone. We had an issue with sewage damage and he gave a very affordable price for clean-up compared to other companies. Because it was a huge emergency, he came out on a weekend to check out the problem and scheduled an appointment that Monday. The best thing is, he's VERY responsive over phone and text!""
Anthony A. in San Francisco, CA
★★★★☆ - "NRT provided mold remediation services to my home. Their staff was friendly and thorough. They showed up on time, and were most professional. They accommodated a special request which required some creativity on their part. They performed a difficult job while being careful of my home and it's contents. I would use their services again if ever needed."
JB in Mill Valley, CA
★★★★★ - ""Salvador did exceptional work! Our apartment had intense smoke damage from a fire and a smell we though would never come out. They were in and out in just a couple days and EVERYTHING was spotless (probably cleaner than when we moved in) and there was no scent of smoke at all. NRT worked with our insurance adjustor and kept us in the loop during the entire process. Wonderful people, wonderful work!""
Kevin E. in San Francisco, CA
★★★★★ - "NRT was incredibly helpful and easy to work with. NRT was referred to us by our real estate agent. She had worked with other mold removal companies who had trumped up mold issues to shore up business but had never had that experience with NRT before. I'm glad I called them. They were very responsive by phone, email and text. They were able to set up appointments quickly and resolve the issue. I would definitely use them again although I hope I never have to. Thanks NRT!!!!!!"
Joanna A. in Kentfield, CA
★★★★★ - "We have used Salvador and National Response Team two years in a row to mitigate flood damage in our home in the Berkeley Hills (the first year flooding was due to a malfunctioning sump pump, the second year was due to a combination of heavy rains and clogged storm drains). Simply put, they're amazing. Responsive, quick (came out within an hour on a Sunday morning after my frantic phone call this last time), professional, flexible, kind, honest, and fair. They worked with our insurance adjuster to get the most coverage possible, and consistently went above and beyond to responsibly control costs, keep us happy, and get the job done as quickly and painlessly as possible. They also referred us to an excellent contractor to do the necessary repairs once the drying out was done. If you ever are in the unfortunate position of having your house flood, call these guys. You won't regret it."
David N. in Berkeley, CA
★★★★★ - "Now that you have found NRT, I recommend you don't bother contacting any other companies. From the moment we spoke to NRT we experienced 5-star service. We had a slow water leak into the floor of our rental property, and NRT immediately identified the problem, presenting a clear and sound plan for remediation. NRT is an expert in their field, and their customer services skills are top notch. They kept us in the loop and educated us through the entire remediation process. In comparison, we paid to get a second bid from a large franchise company, and that company did not even diagnose the problem correctly. We feel lucky to have found NRT through word of mouth. And because quality people know quality people, NRT recommended several other vendors who we used and also provided amazing customer service during a difficult time. NRT will solve your problem effectively, efficiently and at a reasonable cost. Call them now, you will be glad you did."
Linda K. in Belmont, CA
★★★★★ - "This winter I came home from trip to a flooded house. Our roof leaked during a storm and soaked my daughters entire bedroom and the garage below. The roofer said I should call these guys and Sal came with his crew in less that 2 hours on Sunday! They helped me contact the Farmers claims department and removed the wet carpet before setting up their drying machines. THe equipment was noisy but it worked and that's what matters. They did a really great job...they even moved some of my daughter's things to the other room. I'm very glad I was referred to them. I hope to never need them again but I will be sure to call NRT for any future flooding."
Jessica in Tiburon, CA